http://www.csii.net/index.htmlWhat's New at CSIIentodd@csii.netCopyright 2009 Communication Services Integrated, Inc.2009-10-20T11:09:39-04:00 hourly 1 2000-01-01T12:00+00:00 Thu, 03 Jul 2008 11:20:23 -0400todd@csii.netProducts2009-10-20T11:09:39-04:00http://www.csii.net/news/files/4afdd16ff3b18f524075aaf7d25c22e8-2.html#unique-entry-id-2http://www.csii.net/news/files/4afdd16ff3b18f524075aaf7d25c22e8-2.html#unique-entry-id-2

An organization depends on its ESI Communications Server for such critical functions as call handling and voice mail. But you can gain a much better handle on your organization and reduce many inherent risks by capturing, storing, and analyzing the enormous amount of data that comes through your ESI system. This is the essence of ESI Media Management.

Once your ESI Communications Server is equipped with at least one ESI Applications Services Card, authorized users may then use the ESI Media ManagerTM PC application to access the following types of data:

• Audio call logs — Automatic recordings of incoming and outgoing calls (commonly known as call logging) can be invaluable in assessing how your personnel are making, taking, and handling calls, particularly if you’re interested in continually improving your customer support functions. You decide which calls to record — either all calls, or selected lines, departments, or extensions.

• System call activity — With ESI Media Management installed, your ESI Communications Server stores records of all incoming and outgoing calls, using all the fields available in ESI’s expanded version of the industry-standard SMDR format. ESI Media Manager lets your administrator easily access these records for accurately analyzing and managing your system’s use.

• Video recordings — If your system is equipped with optional video cameras, you can use ESI Media Manager to review captured footage.

• Building access records — If your system is equipped with optional ESI Presence Management, ESI Media Manager gives you the power to see who entered (or tried to enter) your facility and its protected areas.3

Access to information is customizable by extension, so you can allow authorized users to see only information required for their roles. Certain information, such as call activity and building records, is accessible by only a user with administrator rights. Best of all, ESI Media Management eliminates the need for a separate means of monitoring your organization. With ESI Media Management, you get the whole package in the ESI Communications Server you already know.

To view a brief demo of ESI Media Management's capabilites, click here.

For additional information concerning ESI Media Management, contact CSII, your Certified ESI Reseller.]]>todd@csii.netNews2009-08-28T09:00:00-04:00http://www.csii.net/news/files/ae213b114c6a6332dc926c49f04e5f00-1.html#unique-entry-id-1http://www.csii.net/news/files/ae213b114c6a6332dc926c49f04e5f00-1.html#unique-entry-id-1
Customers that are currently benefitting from our monthly dialtone and internet services have the option to view their monthly bill and account history online as well. Utilitzing our eBill system you have full access to your detailed management reports without having to file a hardcopy every month.

While supplies last, you will receive a CSII eco-tote shopping bag when you choose to go paperless. Just one more step in our efforts to help improve our environment.

For more information on our paperless options, or to sign up and go paperless, please contact a support representative today.]]>todd@csii.netNews2007-10-15T12:14:58-04:00http://www.csii.net/news/files/356460b96b1beadf53a244f363e7f21c-0.html#unique-entry-id-0http://www.csii.net/news/files/356460b96b1beadf53a244f363e7f21c-0.html#unique-entry-id-0Providing Businesses with a New Premium Network Provider
ATLANTA (Oct 15, 2007)

One Ring Networks, an alternative access provider, today announced the expansion of its footprint into the Carrollton and Braselton, Georgia markets. In doing so, One Ring will benefit companies in these markets by providing an additional choice of services with sophisticated business communications access. Braselton is located approximately 60 miles northeast of Atlanta and outside of the Atlanta Local Access Transit Area (LATA). According to the U.S. Census Bureau, Braselton is located in the 32nd fastest growing county in the nation. Carrollton is located in the west central section of Georgia on the Georgia-Alabama state line, and one of the largest cities among the Chattanooga, Birmingham, and Columbus corridors.

Communication Services Integrated Inc. (CSII), has been positively impacted by One Ring's expansion. Headquarted in Carrollton, GA, CSII is a business telephone service provider that will be utilizing One Ring's enhanced IP network services. President of CSII, Gary Middlebrooks, says "As carrier choices are limited in our area, we look forward to One Ring's advanced technologies and definitely see them as being a permanent communications solution for our company."

One Ring's services in these metro areas include high speed internet bandwidth, local & long distance phone service, wireless redundancy, and collocation services to name a few. "Businesses in these coverage areas will be able to take advantage of our expansion by utilizing a new network provider with many more service options." states Matt Liotta, President of One Ring Networks. "We are looking forward to pairing up with CSII and other companies, allowing them to capitalize on our unique services." he adds.

About One Ring Networks
One Ring Networks operates one of the largest hybrid fiber-fixed wireless networks in the United States and is one of the few carriers offering end-to-end telecommunications and networking services without relying on other companies' last mile. Over its next generation network, One Ring offers high-speed data services, feature-rich IP phone services, IP telephony infrastructure, integration and management, and network monitoring and management.

About CSII
Based in Carrollton, Georgia Communication Services Integrated, Inc., ("CSII") has been the leading provider of small business telecommunication solutions in the West Georgia area since 1991. With over 100 collective years of industry experience, CSII's service staff provides West Georgia small businesses with one-stop communication solutions. CSII has partnered with a wide variety of industry-leading manufacturers in order to provide customized solutions tailored to your needs. To learn more about CSII's voice, data, broadband, and fully integrated solutions, visit the CSII website at www.csii.net.

Media Contacts:
Suzanne Urash
CRE8 Group, Inc.
813-649-8504
suzanne@cre8groupinc.com]]>