An organization depends on its ESI Communications Server for such critical functions as call handling and voice mail. But you can gain a much better handle on your organization and reduce many inherent risks by capturing, storing, and analyzing the enormous amount of data that comes through your ESI system. This is the essence of ESI Media Management.

Once your ESI Communications Server is equipped with at least one ESI Applications Services Card, authorized users may then use the ESI Media ManagerTM PC application to access the following types of data:

• Audio call logs — Automatic recordings of incoming and outgoing calls (commonly known as call logging) can be invaluable in assessing how your personnel are making, taking, and handling calls, particularly if you’re interested in continually improving your customer support functions. You decide which calls to record — either all calls, or selected lines, departments, or extensions.

• System call activity — With ESI Media Management installed, your ESI Communications Server stores records of all incoming and outgoing calls, using all the fields available in ESI’s expanded version of the industry-standard SMDR format. ESI Media Manager lets your administrator easily access these records for accurately analyzing and managing your system’s use.

• Video recordings — If your system is equipped with optional video cameras, you can use ESI Media Manager to review captured footage.

• Building access records — If your system is equipped with optional ESI Presence Management, ESI Media Manager gives you the power to see who entered (or tried to enter) your facility and its protected areas.3

Access to information is customizable by extension, so you can allow authorized users to see only information required for their roles. Certain information, such as call activity and building records, is accessible by only a user with administrator rights. Best of all, ESI Media Management eliminates the need for a separate means of monitoring your organization. With ESI Media Management, you get the whole package in the ESI Communications Server you already know.

To view a brief demo of ESI Media Management's capabilites, click here.

For additional information concerning ESI Media Management, contact CSII, your Certified ESI Reseller.