Do you take business calls on your cell phone? Of course you do! Do your employees or sales force work remotely, from home or the road at least some of the time? Most likely. A recent study by web conferencing software company, PGi, indicates that globally, 79% of office employees work remotely at least one day each week.
2017, 90% of organizations will support some level of BYOD and by 2018, twice as many employees will use their own device versus company owned technology.
As business communications become more diverse and sophisticated, advanced technology is necessary to keep pace with new trends and market demands. Unfortunately, most legacy phone systems cannot support the future of business communications needs, but fortunately, small and medium-sized businesses (SMBs) have options to overcome this challenge.
Modern communication applications once reserved for big businesses are now affordable to businesses of all sizes. Through hosted phone services (aka VoIP), SMBs gain the capabilities needed to support diverse devices, connect remote workers to the office and streamline communications between employees and customers. These tremendous benefits are likely why 86% of small businesses are considering replacing traditional phone systems with cloud-based communications, according to a recent Cisco survey. In this highly connected world where customers increasingly expect you to answer their call from virtually anywhere, at any time, the power of VoIP offers next-generation business communication tools to support all your emerging needs. In this series, we’re showing you four reasons why you should consider replacing your antiquated phone system with a future-proofed cloud communications solution.
REASON #1: IMPROVED COMMUNICATIONS WILL BUILD YOUR BUSINESS
Cloud communication services enable the same sophisticated audio and video capabilities as even the largest players in your industry. A hosted solution allows access to modern applications like virtual audio attendant and Unified Communications, or products like voice, chat, data, technologies, and more that integrate with your phone. Companies with cloud communications improve customer service, employee productivity, and customer connections.
Example:a virtual auto attendant supports remote or long distance workers by ensuring employees never miss an important business call even when working away from their office. Serving the role of a front desk receptionist, the virtual auto attendant greets each caller then automatically routes them to the appropriate employee. Calls can be forwarded to any device, with messages accessible from any cell phone or home phone as well. With this functionality, employees can work remotely or travel while maintaining excellent communication with coworkers and customers.
Unified Communications decreases the complexity of integrating and coordinating a wide range of communications channels, networks, systems, and applications by uniting them under a single interface so employees can better collaborate to work more productively. What’s more, with Unified Communications, businesses can now contract all their communications needs from a single provider with one invoice as opposed to sourcing multiple vendors. According to an Inc. Magazine research study on the benefits of Unified Communications, 67% of user organizations reported increased mobile worker productivity and faster problem resolution. Adopting the latest business communication applications transforms the way you do business and keeps your company on the cutting edge for a better, more collaborative experience with customers and employees.
Stay tuned for reasons #2-#4 for why you should move to the cloud.
You can choose only the hosted services and features you want right now, you can immediately scale up or down, and we’ll help you automate the upgrade process. And right now we’re even offering a very limited time discount for your first month free if you sign up by the end of 2017. Ready to get started? Get in touch with us to sign up now.
Download the Top 4 Reasons Businesses Should Be Using Cloud Communications
- Improved communications to build your business
- Scalable services that grow with you
- Lower costs
- Unparalleled business continuity