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What is UCaaS?

Employee talking on Yealink Phone

Unified Communications as a Service (UCaaS) is like having all your communication tools— messaging, calls, video chats, and meetings—packed into one easy-to-use virtual toolbox. You have access to your office phone, conference room, and messaging app all rolled into one, but accessible from anywhere with an internet connection.

UCaaS delivers instant connectivity through the cloud to improve communication and collaboration. UCaaS reliably and securely delivers features and tools to enable your on-site and remote teams to work better, collaborate faster, and perform smarter,
making it one of the most in-demand voice and
collaboration solutions for hybrid workforces.

Our UCaaS Platform Delivers

Business Phone Service

Includes call recording and transcription, conferencing, auto attendants, call queues, and time frames and much more.

Mobile Devices

Connect UC
A mobile, web, and desktop UC client that enables your employees to leverage the platform's features wherever they are

Headset Icon

Call Center

Integrated call center offers interactive voice menus, call queues, recording, and reporting so your agents can provide a great customer experience.

  • PBX and call center reporting: Get access to statistics and analytical data.

  • Advanced telco services: Phone numbers, toll- free numbers, 911 and e911 services, caller ID with name, and spam protection.

  • Convenient portal: Role-based access for basic users, agent users, office managers, etc.

Get unified communications solutions that keep you ahead of the competition with support from CSII. Unified Communications as a Service (UCaaS) delivers instant connectivity through the cloud to improve communications and collaboration. The features, benefits, and performance redundancies that are inherent in UCaaS provide reliable, secure tools that enable your on-site and remote teams to work better, collaborate faster, and perform smarter.

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